Refund policy

Returns & Exchanges

We want every child to love their toy. If something is not right, we will fix it.

Damaged, faulty or wrong item

  • Please check your parcel when the rider delivers it. If the item is damaged, faulty, missing parts or not what you ordered, contact us within 7 days of delivery with your order number and a photo or video of the problem.
  • We will send a free replacement, or refund you in full if a replacement is not available.

Change of mind

  • Unused items in their original, sealed packaging can be returned within 7 days of delivery.
  • Return delivery charges for change-of-mind returns are paid by the customer.

Items we cannot accept back

  • Items that have been used, opened (where hygiene seals apply), or damaged by misuse.
  • Items returned without their original box and accessories.

Refunds

Because most orders are paid by Cash on Delivery, approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5โ€“7 working days after we receive and check the returned item.

How to start a return

Email us at smktechlabs@gmail.com with your order number, and we will guide you through the next steps.